Blog post from Don Peppers
« One of the five requirements for being trustable as a business is simply to “demonstrate humanity.” Being human involves many things, including curiosity and intelligence, but in customer relationships all we’re really talking about is showing empathy and respectful familiarity to our customers, almost as if they were our personal friends. »
« One of the five requirements for being trustable as a business is simply to “demonstrate humanity.” Being human involves many things, including curiosity and intelligence, but in customer relationships all we’re really talking about is showing empathy and respectful familiarity to our customers, almost as if they were our personal friends. »
